Map the journey.
Fix the pain.

Journey Maps gives product managers, UX designers, and marketers a guided way to create customer journey maps — no blank canvas, no complexity.

100% free. No credit card. No limits.

SaaS Onboarding — Customer Journey Map
Journey
New Visitor → Active User
1 · Awareness
Action
Finds tool via Google search
Emotion
🙂
Pain point
Too many options to compare
2 · Sign up
Action
Creates account, skips onboarding
Emotion
😐
Pain point
Blank canvas — no idea where to start
3 · First use
Action
Fills in guided fields, builds map
Emotion
😊
Pain point
Unsure if output looks professional
4 · Convert
Action
Exports PDF, shares with team
Emotion
🤩
Opportunity
Invite teammates after first export

Why Journey Maps

Built for people who care about customer experience.

🗺️

Guided fields, not a blank canvas

Every phase comes with predefined fields — pain points, actions, emotions. You just fill them in.

📄

Export a board-ready PDF

One click. A polished PDF that looks professional — not a sticky note session.

🔗

Share with a link

Send a read-only link to stakeholders. No account needed to view.

Ready in under 20 minutes

Pick a template, fill in the fields, and you have a working journey map — before your next meeting.

🎯

Spot pain points visually

The emotion row reveals exactly where customers are frustrated. No data analysis needed.

📊

Key insights of your journey

Visualize your customer's emotional journey across every step. Spot danger zones, track volatility, and identify urgent pain points — all in one view.

How it works

From zero to a professional map in 20 minutes.

1

Name your journey

Describe what your customer is trying to achieve. That's your starting point.

2

Add phases

Break the journey into steps. Drag to reorder. Rename to fit your context.

3

Fill the fields

Pain points, actions, emotions. One guided field at a time.

4

Export or share

Download a polished PDF or send a link. Your map is boardroom-ready.

Your customers are frustrated somewhere. Find out where.

Start mapping for free — no credit card, no design skills needed.

Start mapping for free →